Imaging USA kicks off every year with an inspiring keynote speaker, and this year is no different. Prepare to unleash your inner brilliance and create a loyal customer base with Simon T. Bailey's opening keynote, "Spark the Customer Experience."
In this session, Simon stresses the importance of placing care and service at the heart of customer experience and how this will ultimately accelerate your revenue. Simon likes to refer to a quote from Salesforce which states how customers aren't just seeking out personalized experiences, "but empathetic ones." Salesforce goes on to state that:
"80% of customers say the experience a company provides is as important as its products and services.”
Simon brings awareness to this gap between the needs of a client and the experience a business owner provides. Developed over 30 years of experience, Simon's "Five Platinum Service Principles for Creating Customers for Life," will teach you how to do just that—create lifelong customers. Whether you're an individual, team, or organization, you'll pick up the tricks of the trade through Simon's evidence-based research, engaging stories, and examples. Establish yourself as a leader, and your clients will know who to turn to, time and time again.
Watch Simon talk more about the Customer Experience: