Session Details

Listen Carefully Respond Creatively

Speaker: Darren Ross
Darren Ross

Session Time: Feb 4th 10:00 am - 11:30 am CT
Location: Texas Ballroom A, Convention Center, Level 3
Track(s): Bridging the Gap, Business

Description

Connect with your customer to provide a higher level of customer experience. Darren, the founder of Magic Castle Hotel, took a dumpy little hotel and made it one of the highest rated in Los Angeles – due to his customer connection and attention.  Little things make a big difference! How do you respond to your customers?