Darren Ross is the founder and Chief Executive Officer of Service Freak (Chief Executive Freak, for short).
In his early twenties, Darren was delivering packages to and from L.A.'s swankiest hotels. Sitting in the lobby gave him a front-row seat to watch how customer service was done right. Darren was pretty much a goner from there on out. Providing that same attention to detail became an obsession, and for the last quarter century he’s been doing exactly that by listening carefully, responding creatively and making small tweaks to the customer experience. That became Darren’s mantra. “Listen carefully... respond creatively”. His customer service principles are universal and Darren uses what he’s learned to help companies of all types keep their customers coming back. Because no matter what business you’re in, your first order of business is serving the customer.